Note from June 29, 2020
Although we do not yet know how long the social distancing related to the Covid-19 pandemic will last, and regardless of the changes that had to be made in the evaluation of the June 2020 session in relation to what is provided for in this learning unit description, new learnig unit evaluation methods may still be adopted by the teachers; details of these methods have been - or will be - communicated to the students by the teachers, as soon as possible.
Although we do not yet know how long the social distancing related to the Covid-19 pandemic will last, and regardless of the changes that had to be made in the evaluation of the June 2020 session in relation to what is provided for in this learning unit description, new learnig unit evaluation methods may still be adopted by the teachers; details of these methods have been - or will be - communicated to the students by the teachers, as soon as possible.
3 credits
7.5 h + 7.5 h
Q2
Teacher(s)
Carlier Charles;
Language
French
Prerequisites
/
Main themes
'Communication' part
''Levels of learning
''Presuppositions of communication
''The communication process
''Communication filters (reality is subjective and multiple)
''Non-verbal language
''synchronisation
''consistency
''Human relationships or transactions
''Diagram depicting effective communication
'Drafting technique' part
''Role and tasks of the tax consultant
''Research methods
''Drafting and structuring written advice
''Project management basics
''Characteristics of the client/consultant relationship
''Levels of learning
''Presuppositions of communication
''The communication process
''Communication filters (reality is subjective and multiple)
- sensory
- linguistic (the NLP meta model:Generalisations, distortions, omissions)
''Non-verbal language
- Index computations
- The Mehrabian model
''synchronisation
''consistency
''Human relationships or transactions
- The 3 Ego-states TA (Parent/Adult/Child)
- The TA life positions (OK/OK)
- The TA Drama Triangle (Victim / Persecutor / Rescuer) and the Winner's Triangle (Assertive, Caring, Vulnerable)
''Diagram depicting effective communication
'Drafting technique' part
''Role and tasks of the tax consultant
''Research methods
''Drafting and structuring written advice
''Project management basics
''Characteristics of the client/consultant relationship
Aims
At the end of this learning unit, the student is able to : | |
| 1 |
On completion of this course, students will be able:
|
The contribution of this Teaching Unit to the development and command of the skills and learning outcomes of the programme(s) can be accessed at the end of this sheet, in the section entitled “Programmes/courses offering this Teaching Unit”.
Teaching methods
- Theoretical references: Neurolinguistic programming, Transactional Analysis, the Palo Alto School
- Role plays
Evaluation methods
Oral or written examination
Bibliography
- 'Selling Professional Services' ' Charles H. Green
- " The Relationship is the Customer' ' Charles H. Green
- ' Do you Really Want Relationship' ' David Maister
- 'The Consultant Role' ' David Maister
- 'The Trusted Advisor' ' David Maister
Faculty or entity
CLSM
