Who should I contact in FIAL?

Administrative management of my studies in FIAL

Concern	Who to contact	When ? How ?
Information about study programs Course registration Exam registration Course and exam absences Annual Study Program (Programme annuel de l'étudiant·e - PAE) MA Thesis/TFE/TFC Internship contracts	The administrative manager for your program (listed below)	By email to the secretariat of your program In person during office hours

Program	Administrative Manager(s)	Email and Office	Telephone Number	Office Hours
ARKE	Stéphanie Moermans Chantal Marquet	secretariat-arke@uclouvain.be Collège Érasme (office b.253)	010/47.49.35	Monday to Friday : 8:45 to 10:15 and 2p.m. to 3 p.m Not available on Wednesday
CLAS	Muriel Laloy (Replacement for Valérie Goubau)	secretariat-glor@uclouvain.be Collège Érasme (office b.251)	010/47.48.70	Tuesday and Wednesday: 8:45 to 10:45 and 2p.m. to 3 p.m. Friday: 2p.m. to 3p.m.
ETHI	Marie-France Delcourt	secretariat-efil@uclouvain.be Collège Mercier (office b.107)	010/47.46.14	Monday, Tuesday and Thursday: 10:30 to 12:00
FILO	Marie-France Delcourt	secretariat-efil@uclouvain.be Collège Mercier (office b.107)	010/47.46.14	Monday, Tuesday and Thursday: 10:30 to 12:00
FLE	Céline Argyropoulos	secretariat-fle@uclouvain.be Collège Érasme (office b.341)	010/47.49.20	Tuesday and Thursday: 8:30 to 12 and 2p.m. to 4 p.m. Friday: 8:30 to 12:00
GENR	Céline Argyropoulos	secretariat-genre@uclouvain.be Collège Érasme (office b.341)	010/47.49.20	Tuesday and Thursday: 8:30 to 12 and 2p.m. to 4 p.m. Friday: 8:30 to 12:00
GERM	Marina Kyndt	secretariat-langmod@uclouvain.be Collège Érasme (office c.363)	010/47.49.39	Monday, Tuesday and Thursday: 10:45 to 12 and 2p.m. to 4 p.m Friday: 10:45 to 12:00
HIST	Stéphanie Moermans Chantal Marquet	secretariat-hist@uclouvain.be Collège Érasme (office b.253)	010/47.49.35	Monday to Friday: 8:45 to 10:15 and 2p.m. to 3 p.m. Not available on Wednesday
HORI	Valérie Goubau (remplacée par Muriel Laloy)	secretariat-glor@uclouvain.be Collège Érasme (office b.251)	010/47.48.70	Tuesday and Wednesday: 8:45 to 10:15 and 2p.m. to 3p.m. Friday:2p.m. to 3p.m.
INTP	Rita Smeesters	secretariat-lsti@uclouvain.be Collège Mercier (office b.240)	010/47.46.16	Monday, Tuesday and Thursday: 11 to 12:15 and 1:30p.m. to 3p.m.
LAFR	Muriel Laloy (Replacement for Valérie Goubau)	secretariat-glor@uclouvain.be Collège Érasme (office b.251)	010/47.48.70	Tuesday and Wednesday: 8:45 to 10:15 and 2p.m. to 3p.m. Friday:2p.m. to 3p.m.
LING	Marina Kyndt	secretariat-langmod@uclouvain.be Collège Érasme (office c.363)	010/47.49.39	Monday, Tuesday and Thursday: 10:45 to 12 and 2p.m. to 4 p.m Friday: 10:45 to 12
MULT	Marina Kyndt	secretariat-mult@uclouvain.be Collège Érasme (office c.363)	010/47.49.39	Monday, Tuesday and Thursday: 10:45 to 12 and 2p.m. to 4 p.m Friday: 10:45 to 12
MUSI	Stéphanie Moermans Chantal Marquet	secretariat-arke@uclouvain.be Collège Érasme (office b.253)	010/47.49.35	Monday to Friday: 8:45 to 10:15 and 2p.m. to 3 p.m. Not available on Wednesday
PATR	Stéphanie Moermans Chantal Marquet	secretariat-arke@uclouvain.be Collège Érasme (office b.253)	010/47.49.35	By appointment
ROGE	Sibylle D’Hondt	secretariat-langmod@uclouvain.be Collège Érasme (office c.363)	010/47.49.40	Monday, Tuesday and Thursday: 10:45 to 12 and 2p.m. to 3p.m.
ROM	Marie-Christine Meert	secretariat-rom@uclouvain.be Collège Érasme (office c.341)	010/47.49.20	Monday, Tuesday and Thursday: 8:30 to 10 and 2p.m. to 4p.m.
THEA	Julie Wauters	secretariat-thea@uclouvain.be	010/ 47.48.50	Available by appointment through email
TRAD	Rita Smeesters	secretariat-lsti@uclouvain.be Collège Érasme (office b.240)	010/47.46.16	Monday, Tuesday and Thursday: 11 to 12:15 and 1:30p.m. to 3p.m.
VISU	Stéphanie Moermans Chantal Marquet	secretariat-arke@uclouvain.be Collège Érasme (office b.253)	010/47.49.35	By appointment

Undeclared specialization (FIAL IS)	Aurélie Piérard	secretariat-fial@uclouvain.be Hall du collège Erasme	010/47.48.50	Monday to Friday: 10 to 12 (except Wednesday) Monday to Thursday: 1:30p.m. to 3:30p.m.
International exchange students	Corine de Potter	erasmus-in-fial@uclouvain.be Collège Érasme (office )	010/47.48.08	Monday 9 to 12 Tuesday and Thursday: 9 to 12 and 2p.m. to 4p.m.
PhD CDAR CDCA CDHA CDL CDP	Valérie Martin	valerie.martin@uclouvain.be	010/47.26.40	By Appointment

Academic Advising and Help

Concern	Who to contact	When? How?
Questions about course comprehension, need for further explanation of course material	Professors or assistants	In class, in the lab or by appointment made by email
Counselling concerning your learning strategies Methodological monitors Individual and confidential meetings Help during reading weeks (Blocus) (Pack en bloque)	Pedagogical Counsellor Linh Tran	By appointment through email or during the learning workshops monitorat-fial@uclouvain.be Collège Erasme (C 121)
Academic Advising (program choices, field of study, etc.) Program changes Choosing a minor/master A layout of your program Rules, regulations and procedures	Academic Advisor Fiorella Flamini	uclouvain.be/fr/facultes/fial/conseiller-aux-etudes-0.html By appointment through email conseiller.etudes-fial@uclouvain.be Collège Erasme (C 119)
Special accommodation, disability, illness, high level athlete, working professional, artist	Academic Advisor Fiorella Flamini	uclouvain.be/fr/etudier/peps
Information about exchanges and international programs	International Relations Services FIAL Nadine Gelinne	uclouvain.be/fr/facultes/fial/sri.html
Information about internships	Internship Services Margaret Mulcahy	uclouvain.be/fr/facultes/fial/stages.html
Questions about career possibilities	Employment Services Anne Didier	uclouvain.be/fr/facultes/fial/service-emploi.html
Study bursaries, social or medical aide	Service d’AIDE aux étudiants / Student Support Serives	uclouvain.be/fr/etudier/aide

FIAL Course Shedule

Concern	Who to contact	When ? How ?
Course schedules Exam schedules	FIAL website	uclouvain.be/fr/facultes/fial/horaires.html
Schedule Conflicts	FIAL schedulers Aurore Brouet and Julie Thirionet	reservations-fial@uclouvain.be

Official Documents

Concern	Who to contact ?	When ? How ?
Obtaining a: Unofficial transcript Certificate of achievement Diploma Official transcripts	FIAL website	By filling out the online form: uclouvain.be/fr/facultes/fial/documents-attestations.html
Obtaining a certificate of registration (attestation d'inscription) for transportation, family allowances, etc.	Registration Services (Service des inscriptions) (Halles universitaires) or on MyUCL	intranet.uclouvain.be (After you have received your NOMA and registered your account)
Obtaining a certificate of attendance or payment	Registration Services (Service des inscriptions) (Halles universitaires)	uclouvain.be/fr/etudier/inscriptions/cartes-attestations.html

Concern

Who to contact ?

When ? How ?

Obtaining a:

Unofficial transcript
Certificate of achievement
Diploma
Official transcripts

FIAL website

By filling out the online form:
uclouvain.be/fr/facultes/fial/documents-attestations.html

Obtaining a certificate of registration (attestation d'inscription) for transportation, family allowances, etc.

Registration Services (Service des inscriptions)

(Halles universitaires)
or on MyUCL

intranet.uclouvain.be (After you have received your NOMA and registered your account)

Obtaining a certificate of attendance or payment

Registration Services (Service des inscriptions)
(Halles universitaires)

uclouvain.be/fr/etudier/inscriptions/cartes-attestations.html

Other Issues

Concern	Who to contact ?	When ? How?
Issues in a course or lab	Class Representative	In class, in the lab, by email
Incidents during the exam session (absent professor, student late for exam, student absent for an exam)	President of the Jury	By email List of jury presidents : uclouvain.be/fr/facultes/fial/presidents-et-secretaires-de-jury.html
Technology Issues	Service Desk	Phone: 010/47.82.82 (8:30 to 5:30p.m.) E-mail : 8282@uclouvain.be
Emergency (Illness, accidents, suspicious objects, inappropriate behaviour, aggression, explosions, fire, intrusion, etc.)	UCLouvain Emergency Services	Phone : 010/47.22.22 uclouvain.be/fr/decouvrir/appel-des-secours.html