FAQs

Keep in mind the machine accepts only €0.50, €1 and €2 coins.
It may be that your access card is not yet linked to your user account. Try using it on a library copier, then try the credit machine again.

To access the ‘Recharger ma carte’ (‘Purchase credit’) application, you need to log in.

For UCLouvain community members, this is done using the UCLouvain username and password.

Users with a myPrint account use the eight-digit user code and their four-digit password. We have found that if a card is linked to this user code, it will no longer be recognised by the application. You must therefore either generate a new user code (see question B1), or purchase credit on a credit machine.

You can generate a new user code via the myPrint platform.

• Log in by clicking the icon below ‘Imprimer’ (‘Print’) and identify yourself using your email address.
• From the ‘MyProfile’ menu, select ‘Change your myPrint ID’.
• Click ‘Yes, I do want a new myPrint ID’.
• You will receive your new user code by email and the previous one will be automatically cancelled.

The device is in sleep mode. You can tap the black screen or the moon button to wake it.

Yes, you can enter your username and password manually.

If you have a UCLouvain access card and use it to log in to copiers, your eight-digit user code is no longer recognised. You must therefore use your access card. If you don’t have it with you or no longer possess one, you must create a new user code (see question B1).

Your account probably has no balance. You need to have a balance on your account to access copier features.

This is the PCC (print and copy control) menu. Press the house button and the PCC icon appears. Press it and the three functions appear.

The menu may be in simplified mode. Press the ‘Ecran simplifié’ (‘Simplified display’) button to deactivate this mode.

Your document’s format may be atypical and wasn’t recognised automatically by the copier. In the first line of copy settings, you can impose A4 portrait or landscape format.

On myPrint’s print interface, the print settings are chosen by default (colour or B/W, one-/two-sided). You can change them manually or change the default settings via the ‘MyProfile’/‘Printing preferences’ menu. If you sent a colour print, you can still change it to black and white via the copier’s print menu. To do this, press the ‘Force N&B’ (‘Force B&W’) button.

First make sure to log into your account. If you use someone else's access card or user code to log in to the copier, your print commands will not be listed. Then, in the copier print menu, press the ‘Actualiser’ (‘Refresh’) button. If the document is still not listed, it may be especially large and is still being transmitted. If you still don't see it after five minutes, contact reception to report the problem.

Yes. Each copier has an XX on the right. Open it and insert your paper. For A3 format, adjust the bars that hold the paper.

When configuring copies, in the first line press the ‘Bypass’ button. This ensures your paper will be used.

Please note that email reception is not immediate. Depending on the size of the scanned document, it may take several minutes. If you have not received anything after an hour, your scanned document may be too large to send by email.
To avoid this problem, limit the scan to 25 pages. If your balance has been debited but you haven’t received the scan, you can be reimbursed at the reception desk.

A different technical problem may have occurred that prevented the scan from arriving in your mailbox. An error message is sent to you with a link that allows you to find and download your document. You can also consult your scan history.

After logging in, you can access the ‘client de numérisation’ (‘scan user’) module. If the status indicates a problem, then a link in the ‘télécharger’ (‘download’) column will allow you to retrieve your document. If the status indicates ‘terminé’ (‘finished’), then the scan has been sent to your email address. If it didn’t reach you, then it’s very likely that the problem is with your email.

If the button on the bottom left of the screen is red, there is a technical problem. Press this button to access details :

Empty toner                         Report the problem to the reception, for its replacement

Paper jam                            Contact the reception for the resolution of the problem

Other                                   Contact the reception for the resolution of the problem