We are committed to making your exams go as smoothly as possible. While we are not immune to exam platform technical difficulties, we are ready to deal with any problems by deploying contingency plans when and where necessary.
6 June: first-week review
The week ended Saturday with a total of 38,180 remote exams administered between 27 May and 6 June, 1.06% of which involved incidents that required an alternative solution.
4 June: 27,571 total exams administered
As of this date, UCLouvain completed approximately one-quarter of all exam period exams. Since 27 May, 27,571 remote exams were recorded, 1.03% of which involved an incident reported to the Service Desk that required an alternative solution. The alert procedure was initiated for an engineering exam and alternatives were found. In addition, after three days of the exam period, it was confirmed that very few students had gone to on-campus exam spaces (Alma, Blocry athletics track).
3 June: 6,222 exams, 1.16% incident rate
Wednesday was one of the busiest days of the exam period with a total of 6,222 exams. The incident rate was 1.16%, which is explained mainly by an incident owing to a configuration error during a TestWe dentistry exam (50 students). The alert procedure worked properly and the students concerned were informed of incident details via the website.
The exam was correctly reconfigured and proceeded without incident.
2 June: Less than 1% of students experience technical problems
Tuesday 2/06 update, first day of June 2020 exam period:
- Almost 10,000 exams were taken on 2/06.
- The less than 1% of students who encountered a technical problem were able to seamlessly retake their exam.
If we count all exams both during and before the exam period, nearly 20,000 individual remote exams have already taken place properly (especially in medicine, where exams take place prior to the exam period in order to allow students to carry out hospital internships).
2 June: Exam period begins at 8 am
On Tuesday, exams for 96 courses take place, representing nearly 10,000 individual services on different platforms – Moodle, Gradescope, WISEflow and TestWe – and involving all 14 faculties.
28 May: Nearly 800 additional TestWe exams administered without major problems
Last Thursday, almost 800 additional written exams on the TestWe platform took place without major problems in the Faculty of Medicine and Dentistry (MEDE) and the Faculty of Pharmacy and Biomedical Science (FASB).
28 May: Exam alert page and memo sheet
In the event of a platform-wide incident during an exam, a message will be displayed on a specific incident page.
If students experience a technical problem and cannot reach the Service Desk by phone, they can check whether the problem is general or specific.
The memo sheet is an information summary to help students react quickly in the event of technical problems during an exam.
27 May: BAC MEDE and FASB TestWe exams administered without major problems
On 27 May, more than 800 BAC 1 remote written exams took place without difficulty in MEDE and FASB, bringing the total of TestWe remote written exams to 2,500. To date, no TestWe exam has experienced a server problem.
Most TestWe platform problems have occurred when installing and carrying out installation and practice tests. Students who fail to install the software can take their exam on campus. If necessary, authorisation can be requested using this form.
27 May: ESPO changes exam platform
Owing to a combination of circumstances, the TestWe server crashed on two occasions when ESPO students initialised scheduled practice tests. Obviously, encountering such a problem days before exams generates anxiety. In such a climate, and after consultation between the ESPO dean and the Rectoral Council, the decision was made to administer ESPO exams via other tools, especially given that TestWe’s monitoring function should not be used for these exams. It was essential for students who had suffered the server’s failure twice to be reassured as soon as possible in preparation for their exams.
22 May: First MEDE and ILV remote exams
Since 8 May, MEDE has administered six remote written exams (via TestWE software), which entailed delivering nearly 2,000 individual exams online. For 0.1% of cases, an alternative exam method had to be implemented. Exams were also held at ILV (Language Institute), where nearly 200 Moodle exams and 300 Teams oral exams took place without incident. These initial results are very encouraging, but we remain very attentive to the challenge of scaling up. In fact, by the end of June, more than 150,000 exams must take place.
12 May: How did the first medical exams go?
Exam M3 on 8 May: 450 students; one student had to take the exam orally owing to technical problems with the student’s computer.
Exam M1 on 12 May: 100% of students (approximately 350) who took this exam were able to complete it with TestWe.
11 May: Computer problems
To date, aside from the 800 medical students, approximately 1,500 UCLouvain students have installed TestWe software. The UCLouvain Service Desk, which is available to students, has received no calls or emails concerning lost data. Software installation may fail and the Service Desk is there to help.
Of the 2,300 UCLouvain students (including MEDE), only one problem could not be directly resolved and was taken care of by TestWe.
11 May: Practice tests
Approximately 17,000 UCLouvain students are taking a TestWe exam. During the week of 11 May, approximately 1,500 students took the practice test.
New practice tests are scheduled for 17,000 students the weeks of 18 and 25 May.
For students who will take their exam on campus, practice tests will also be scheduled during the first days of the exam period (on 29 May and 1 June).
6 May: Rumours of computer damage caused by TestWe software
TestWe has already been used by UCLouvain for two MEDE exams involving 800 students. None of these students lost data or suffered damage to their computers. Nor did any of them inform us that their computer was unusable several hours after the exam.
Contrary to what you may read on social networks, TestWe does not use computer microphones, and anti-virus software does not need to be uninstalled in order to install TestWe.
We cannot guarantee that TestWe software is compatible with all computers. If it’s for this reason that the software cannot be installed, students can report it and take their exam on campus.
If students do not want to install the software on their computers, they can say so and take their exam on campus.
One problem that has occasionally occurred is an unexpected shutdown of TestWe during installation or when using it on Windows. In this case, you must complete the following procedure, described on the Moodle site, which restores computer settings.
- If you are using a Windows PC and the TestWe application did not close correctly, you must restart the TestWe application and click the TestWe ‘Restore Windows settings’ button:
- click on the link at the bottom left, ‘About TestWe’;
- click ‘Options’;
- click ‘Restore Windows settings’;
- you may need to restart your computer.