The UCLouvain Service Desk is ready to help you with technical problems.
If during a TestWe exam a forbidden manoeuvre is performed, such as opening a file on a secondary screen, the exam stops and a password is required to resume the exam. In this case, immediately contact the UCLouvain Service Desk. This incident will be reported to the professor as well as to the jury chair.
If a technical problem arises during your examination and you are no longer able to continue (e.g. computer failure), the UCLouvain Service Desk must be contacted as soon as possible, and will try to help you restart your exam. In this case, the time of the interruption is automatically deducted from the duration of the exam. This incident will be reported to the professor.
If the UCLouvain Service Desk finds that the computer does not allow you to resume your exam, your exam will be stopped and the following paragraph of Article 103 of the Academic Regulations and Procedures (RGEE) will be applicable.
‘Students who, due to a technical problem, are unable to complete a distance examination until the end of their term, notify the university without delay, according to the prescribed procedure. The jury chair assesses the problem against what is provided in paragraph 2. If he deems the problem was indeed insurmountable, in consultation with the examiner, he authorises the student to take the exam, if possible the same day, using the same or other means.’
The UCLouvain Service Desk will inform the professor as well as the jury chair, who will decide as quickly as possible.