Compétences relationnelles

Teacher(s)

Glinne-Demaret Harmony;

Language

French

Main themes

A. Theoretical foundations:
Interpersonal skills in the theories of human personality; obstacles to human interactions related to filtering and interpretation;
human interactions in communication (School of Palo Alto axioms); the evaluation of interpersonal skills in a professional context; from 'life skills' to 'leadership skills' (personal development plan and HRM); integrative thinking on core interpersonal skills expected of a manager (public or private sector).
B. Practical component:
Individualised experiential approach using the video training: to think creating a positive first impression (connection, visual contact); proper use of contextual elements (time, place, proxemics, time management, '); to develop interaction skills (reasoning, congruence, assertiveness, active listening); regulate difficult exchanges (effective questioning, conflict management; stress management); to hone their powers of observation and analysis of interpersonal communication (meta-communication).
This practical course component will focus on preparing students for their future placements and their entry into professional life, in particular through the filmed simulation of selection interviews (CV, covering letter).

Learning outcomes

At the end of this learning unit, the student is able to :
1	This course aims to foster students' interpersonal skills in a professional context, as well as their ability to self-assess their own skills. To this end, the proposed teaching will combine the acquisition of 'knowledge' (theoretical framework of reference), the development of 'skills' (assessment of skills, effective communication, group interaction, etc.) and a reflection on the student's 'life skills' (interpersonal skills, attitudes, positive stress management, assertiveness, etc.).

Bibliography

Anzieu, D., Martin, J.Y. (2013), La dynamique des groupes restreints, PUF
Brun, J.-P. et Dugas, N. (2005). "La reconnaissance au travail : analyse d'un concept riche de sens". in Gestion, 30(2), 79-88.
Dejours, C. (1993). Travail, usure mentale : Essai de psychopathologie du travail. Bayard
Devillard, O. (2005). Dynamiques d'équipes : Faire des équipes performantes un avantage compétitif. Éd. d'Organisation.
Mucchielli, R. (2013), La dynamique des groupes, ESF
Winkin, Y. (2000), La nouvelle communication, Seuil

Faculty or entity

> COMU