Customers' contamination concerns

LOURIM Louvain-La-Neuve, Mons

Customers’ contamination concerns: an integrative framework and future prospects for service management explores shops as potential places of contamination. In the context of the Covid-19 disease, this study aims at understanding what triggers contamination concerns and what managers could do to prevent these. This paper is so helpful that it has already been featured in several Belgian newspapers and in ScienceToday (UCLouvain), so do not wait to discover it!