Conflict management is an essential skill. Any individual who masters it will not only become more efficient in their private and professional life but will also be able to help others with their own difficulties. Learn the fundamentals about the psychological aspects of conflicts, get acquainted to conflict management strategies and identify your own conflict style with Pr. Stéphanie Demoulin's new online course.
The course will teach you core concepts and tools to better understand conflict, its primary characteristics, its sources, its consequences and will get you acquainted with the various available strategies that will help you manage it efficiently. We'll learn how to
- Analyze and model situations of divergence and conflict
- Adopt a critical posture regarding oneself and others’ conflict styles
- Get acquainted with various conflict management strategies
This course is the first of a Professional Certificate program including 3 online courses. This program is funded by edX in the framework of their Essential Human Skills for the Virtual Age initiative. Out of nearly 100 proposals, it has been assessed as highly relevant to help individuals and professionals develop strong human skills critical in our increasingly virtual world.